After-sales service

2^nd commitment – Performance guaranteed

3^rd commitment – Ongoing fleet monitoring

Socamel Technologies considerable market position allows it to offer wide-ranging customer support.

In Metropolitan France, this After-sales service is based on:

• the manufacturer’s warranty (5 years on every preventative maintenance contract taken out)
• its desk team, comprised of technicians and commercial assistants, can be reached 5 days a week on a hotline.
• its mobile Technical Experts team is established in 10 regions.
• its network of approved service providers covering all of Metropolitan France.
• its planning and intervention management software.
• its spare parts management :

• its factory repair workshop.
• its approved training centre.

Maintaining maximum service levels throughout the product’s working life: This is the commitment Socamel Technologies promise to provide and make available to their customers. To be more specific, we can offer you 9 very competitive groups of services and 4 tailored maintenance contracts using our sizeable resources.

9 groups of services

• Manufacturer-certified repairs in the event of accidental damage.
• Repairs by equipment specialists.
• Immediate handling of malfunctions.
• Real-time computer assistance.
• New products fully installed by the manufacturer.
• Trained technical services on hand to intervene in emergencies.
• Provision of courtesy equipment to ensure continuity of service.
• Good spare parts availability.
• Technical evaluation of the condition of the fleet and its performance.