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Prisons

Providing punctual and efficient meal distribution to inmates, offering them balanced meals and meeting food safety standards: Socamel Technologies specifically-developed trolley addresses the concerns of prison institutions.

After-sales service

2nd commitment – Performance guaranteed

3rd commitment – Ongoing fleet monitoring

Socamel Technologies considerable market position allows it to offer wide-ranging customer support.

In Metropolitan France, this After-sales service is based on:

  • the manufacturer’s warranty (5 years on every preventative maintenance contract taken out)
  • its desk team, comprised of technicians and commercial assistants, can be reached 5 days a week on a hotline.
  • its mobile Technical Experts team is established in 10 regions.
  • its network of approved service providers covering all of Metropolitan France.
  • its planning and intervention management software.
  • its spare parts management :
  1. 13,000 managed reference numbers.
  2. 6,000 reference numbers in stock.
  3. emergency stocks in technicians vehicles.
  • its factory repair workshop.
  • its approved training centre.

 

Maintaining maximum service levels throughout the product’s working life: This is the commitment Socamel Technologies promise to provide and make available to their customers. To be more specific, we can offer you 9 very competitive groups of services and 4 tailored maintenance contracts using our sizeable resources.

9 groups of services

  • Manufacturer-certified repairs in the event of accidental damage.
  • Repairs by equipment specialists.
  • Immediate handling of malfunctions.
  • Real-time computer assistance.
  • New products fully installed by the manufacturer.
  • Trained technical services on hand to intervene in emergencies.
  • Provision of courtesy equipment to ensure continuity of service.
  • Good spare parts availability.
  • Technical evaluation of the condition of the fleet and its performance.

SOCAMEL TECHNOLOGIES - BP 7 - 38148 RIVES Cedex - FRANCE - Tél : +33 (0)4 76 91 21 21 - Fax : +33 (0)4 76 91 21 31 - E-mail : socamel@socamel.comSocamel est une société du Groupe Guillin